CVC Direct Regulated Status

Carn Vehicle Contracts Limited trading as CVC Direct is regulated by the Financial Conduct Authority (FCA) with a Limited Permission for credit broking. This company is registered on the Financial Services Register under the Firm Registration Number (FRN) 658611.

You can check the above information on the FCA Register by visiting the FCA’s website at register.fca.org.uk/s/ or by contacting the FCA contact centre on 0800 111678

The Financial Conduct Authority is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. All finance and insurance products are optional.

Finance Products

We are a credit broker and not a lender. To assist you with your vehicle purchase, we can introduce you to two lenders and their finance products, both of whom we have a pre-existing relationship with for many years. In the event both lenders choose not to provide credit, we will refer you to a broker to attempt to source credit for you. Note however, the available terms from this broker may well be inferior and at a great cost to you than the two lenders we initially introduced you to.

We act as an agent on the lenders behalf when making this introduction. We are not an independent financial advisor and therefore, no advice or recommendation will be made. You must decide whether the finance product you choose is right for you.

We do not charge you a fee for this introduction, but we will receive a commission from the lenders we introduce you to with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we may introduce you to may pay commission at different rates. For regulated agreements under the Consumer Credit Act 1974, if you would like more information on the commission payable prior to you entering into the agreement, please email your request to the email shown below within the section for contact details. For your reassurance, the amount of commission we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement. We also do not charge any fees for the services we offer.

Credit Searches

By providing us with your credit details, you will be giving us authority to submit a credit application on your behalf to our credit providers, each of which may record a search on your credit file. We will only pass your details onto a subsequent credit provider if the initial application to the first credit provider is not successful. We will use a maximum of three credit providers and therefore, no more than three credit searches will be registered. Finance is subject to credit acceptance to UK residents (excluding the Channel Islands) aged 18 or over. All finance is subject to status. Guarantees and indemnities may be required. Terms and conditions apply.

Contact Details / Complaints:

If you wish to contact us or register a complaint, please contact us by any of the following means:

• In writing – The Managing Director, CVC Direct, 755a Shore Road, Newtownabbey, County Antrim, Northern Ireland BT37 0PZ
• Email – info@cvcdirect.com
• Telephone – 028 9086 4400

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, free of charge. The website details are: www.financial-ombudsman.org.uk. Time limits to refer your complaint to the Financial Ombudsman Service may apply.